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Kevin focuses on the first 2 minutes of the case to discuss how McKinsey partners respond to clarifying questions, pauses in the case and repetition of the case question.
Candidates must be skilled at mentally understanding and calculating a few key income statement metrics, which Kevin discusses.
Kevin offers 1 powerful communication technique for candidates who are not sure of the answer and, therefore, have a tendency to think in silence for long periods.
Misunderstanding and overreacting to the data is a common problem. Kevin discusses several of the practical strategies Toy-R-Us could have followed to take on Walmart.