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Henri is taught the rules and techniques to convert new, or even hostile, clients into allies who will trust and support him over the duration of the engagement.
We discuss the 5 most common errors, in power point, that significantly reduces the productivity of the engagement team and hurts the firm in the long term.
Three crucial concepts are explained: Burden of proof principle, applying the answer-first rule in real engagements and how to place the needs of a client first.
Henri is taught how to strategically write emails, use voicemails, manage updates and manage meetings with a partner such that he improves his standing on the team.