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We dig deeper into storyboards, teaching Henri how to build them step-by-step and edit them to deliver a message that makes the client to act on a recommendation.
Henri is taught the rules and techniques to convert new, or even hostile, clients into allies who will trust and support him over the duration of the engagement.
We discuss the 5 most common errors, in power point, that significantly reduces the productivity of the engagement team and hurts the firm in the long term.
Three crucial concepts are explained: Burden of proof principle, applying the answer-first rule in real engagements and how to place the needs of a client first.